There’s no question that office furniture installations can be a hassle. No business wants to create unnecessary interruptions of workflow, and no one wants to find out that the office furniture they thought would be perfect doesn’t actually fit in the space. Office furniture is a significant investment for any business or organization, so you want your installation to be seamless and headache-free. The question is: where do you start, and how do you know if you’re doing everything right? 

If you run a business in Virginia, Pennsylvania, Maryland, or Washington DC, and are considering Interiors by Guernsey for an office furniture installation job, it’s fair to assume that you want to know more about the process ahead of time. We spoke with John Sites from our team, as well as with a previous customer, to explain key insights about the process. These FAQs will cover some of the basics and will give you an idea of what to expect when you hire Interiors by Guernsey for furniture installation. 

Photos of a large furniture project at a high school in Alexandria, VA. See More Here.

Customer: Nic Riesenburg – Facilities Director at Meritus Health (Hagerstown, MD) 

Nic was kind enough to provide us with a client testimonial that speaks to their experience with our office furniture installation process. 

Q: How confident are you now with furniture installations? 

Extremely confident. The team from Interiors by Guernsey consults and asks the right questions to make the install process simple. 

Q: Tell me about the communication level between you and the team during the process. 

Very tight. We bounce ideas off of each other and make sure the end users are all satisfied. 

Q: What was it like working with us? 

Interiors by Guernsey’s quality of work is next to none. I have never had this much pleasure with another furniture vendor. The attention to details and the professionalism is fantastic. Cleaning up after yourselves isn’t done by most vendors, with the exception of Guernsey. 

John Sites – Furniture Sales Manager at Interiors by Guernsey 

John Sites, the Furniture Sales Manager at Interiors by Guernsey, offers some insight into what our clients can expect when they hire us for a furniture installation job. Knowing what to expect ahead of time helps make the process smoother for everyone. 

Q. What steps should customers take in preparing for an installation? 

We want the area to be open and have any previously used furniture removed. We do not handle electronic equipment such as computers, phones, and copiers; this is due to their fragile nature. We can remove existing furniture for a labor fee, but that needs to be negotiated prior to delivery. This allows us to prepare the proper equipment and manpower that is required for that kind of work. Also, we will need somewhere to park our truck so that we can access the building, preferably with a truck height dock. But a space close to the door will work too. 

Q. How long will the process take? 

We always base that on the products we are installing and the conditions of the space. We try to give a real estimate, so they can plan the work schedule for their team. A typical office can usually be assembled in less than two hours, but workstations will take longer since there are more pieces involved. 

Q. How loud will it get? 

We will use drills and other tools for the install but always do our best to keep the noise level down so the office can function normally. The amount of noise would be similar to any other type of delivery in the building. 

Q. What happens if something breaks during installation? 

If we damage a piece of furniture, or if it comes out of the packaging with a defect, we will replace that at no charge to the customer as a warranty item. We always stand behind our work, but if our team does damage anything during the installation process, you have our guarantee that it will be fixed. 

Q. Who handles the electrical work? 

If we are working with new workstations, we will install electric into the panels that are included in the quote. The customer will need to provide an electrician to make those connections to their building, as well as data contractors who can run the necessary phone and data lines. We typically will try to coordinate this work with those contractors while we are installing the panels to make it a seamless process for the customer. If there are desk units, sometimes they sit against the wall and block access to the outlet. We always ask if they want data/phone lines or electric strips installed while we are placing the furniture, so they don’t have to worry about that after we are gone. 

Q. Can you guys help with the functions of the furniture? 

Yes, our installers will always show the customer how to use their new furniture pieces. From adjusting keyboard trays to showing off how the locking system works, we never mind taking a few minutes to answer any questions our clients have. We want to make sure they feel comfortable with the new items they purchased.  

For example, when customers get new ergonomic chairs, they are often not familiar with the controls and adjustments. We will show them how to adjust the chairs so that they can take full advantage of the ergonomic controls and get the full effect of their new furniture pieces. 

Q. I heard you guys remove the trash – Is this (too good to be) true? 

We always remove our packaging, boxes, and trash. Our team will vacuum the rooms if there is a mess left behind after the furniture is moved in. We give everything a good clean to make sure the space is in pristine condition and ready to be used right away. 

Q. The installation is complete and furniture breaks – what now? 

Similar to the way we would replace any damaged items during delivery, we will replace any items covered under the manufacturer’s warranty at no charge to the customer. Each manufacturer has different warranty coverages, so the timeline and items covered will depend on what they purchased. We strive to be there after the sale to help with problems or concerns that may come up. 

Closing Remarks 

Furniture installations are no small feat and can be highly stressful. Working with furniture installation professionals, like the ones on our team at Interiors by Guernsey, can help make the process seamless and stress-free. We also provide design and procurement services, so we understand how to best set up an office space while ensuring the furniture installation goes as smoothly as possible. All the while, we will make the most of your square footage and operational needs. Our team is committed to going above and beyond and guiding you every step of the way.  

Have more questions? We’re a phone call away. Reach out and let’s chat!